Cancellation Policy
Last updated: June 2026
We understand that plans change. Here is everything you need to know about cancelling an order with Homie.
Cancelling Before Dispatch
You can cancel your order free of charge if it has not yet been dispatched.
- Cancellation requests must be submitted within 24 hours of placing the order.
- Email us at customercare@homie.com with your order number and the subject line “Cancellation Request”.
- Once confirmed, your full refund will be processed within 3–5 business days to the original payment method.
After Dispatch — No Cancellation
Once your order has been dispatched, it cannot be cancelled. However, you may:
- Refuse the delivery at the door — the order will be returned to us.
- Raise a return or refund request as per our Refund & Returns Policy after delivery.
Cancellation by Homie
We reserve the right to cancel orders under the following circumstances:
- Product is out of stock or discontinued after the order is placed
- Pricing or listing errors on the website
- Payment verification failure or suspected fraud
You will be notified via email or phone immediately, and a full refund will be issued within 3–5 business days.
Perishable & Seasonal Products
Due to the nature of our food products, cancellations for perishable or festive items may not be accepted after order confirmation. Please review your order carefully before completing the purchase.
Need Help?
If you need to cancel an order or have any questions, reach out to us:
- Email: customercare@homie.com
- Phone: +91 9544 0414 15
